FAQs
Returns & Exchanges
Stock items can be returned within 30 days of delivery in unused and resalable condition. A restocking fee may apply. Custom orders are non-returnable.
Products
Many of our plastic bags are recyclable where facilities exist. Please check your local recycling guidelines.
Action Bags specialize in a wide variety of custom capabilities including custom sizes and printing options. If you would like to receive a quote, please complete the custom request form or contact our team at info@Actionbags.com
Our bags are made from a variety of materials including polyethylene (LDPE, LLDPE), polypropylene (PP, BOPP), vinyl, cloth, paper, and compostable films. Product pages specify the material type for each item.
Shipping & Delivery
We ship within the United States and Canada. For international inquiries, please contact us.
In-stock items typically ship within 1–2 business days. Transit time varies by location but generally ranges from 2–5 business days.
Our hours for pick up and drop off are Monday to Friday from 8 AM to 3 PM.
Custom Orders
Absolutely! Our team can assist with layout, proofing, and ensuring your artwork meets print specifications.
Domestically produced custom bags typically take 4-6 weeks, and overseas custom orders typically take 90-120 days. Lead times may vary and will be confirmed when requests are quoted.
Minimum quantities vary depending on the material and size. Contact us for a quote tailored to your needs.
Orders & Account
Once an order has shipped, we are unable to cancel or modify your order. We typically ship orders within 1-2 business days, so if you need to make any changes, please contact us immediately at 888-595-4626.
Yes, you can request sample orders by emailing us at info@actionbags.com.
Yes, you will need to create an account to place an order through our website. If you need assistance, please contact our customer service team at 888-595-4626.
To check the status of your order, please send an email request to info@actionpkg.com or call 888-595-4626.
Payments & Tax
Only required once when ordering over the phone. Requirements for renewal vary by state.
You must submit a valid and signed Sales Tax Exemption Certificate or Resale Certificate to Action Bags before placing your order. You can send it via your account under ‘Tax Exempt’
No. Exemption qualifications and accepted documentation vary by state. It’s your responsibility to ensure you meet your state’s requirements.
Accepted forms often include:
- State Resale Certificate
- State Sales Tax Exemption Certificate
- IRS Determination Letter (for federal nonprofits)
Make sure the certificate includes:
- Your business name
- A description of the items being purchased
- The reason for the exemption
- Your signature and date
A tax-exempt purchase means that you are not required to pay sales tax on your order because you qualify under your state’s tax exemption laws (e.g., you’re buying for resale, as a nonprofit, or for manufacturing).
We accept Visa, MasterCard, American Express, Discover, and ACH payments. Credit terms are available for approved accounts.
You may qualify if you are: A reseller or distributor A nonprofit or government organization A manufacturer using the bags as part of production A healthcare provider or institution (in some states) Each state has different rules and documentation requirements.
Sales tax exemptions must be approved before the order is placed. If you submit your exemption after a taxed order, you may need to claim a refund directly from your state’s tax authority.
Sales tax is charged based on shipping destination. If you are tax-exempt, please provide your exemption certificate before placing an order.
