Payment Terms: All orders with approved credit will be billed Net 30 days. We accept Visa, Mastercard and American Express with a 3% processing fee.
Shipping: Continental orders are shipped FOB Bensenville, IL. Orders shipped outside the contiguous 48-states will be shipped FOB Bensenville, IL. Orders shipped via 3rd party will incur a $10 convenience fee.
Returns and Damages: If you wish to return an order or have received damaged merchandise, please call us within 14 days from receipt. We will issue a call tag or return authorization number. Orders received without authorization are subject to refusal. Custom sized and custom printed bags cannot be returned. We reserve the right to inspect returns before issuing credit and to charge a 20% restocking fee.
Rush Shipments: Orders need to be placed before 12:00pm Central Time to be eligible for expedited same-day shipments. We offer Next Day and 2nd Day services. Rush orders must be placed via telephone to ensure they are processed before our cut off time. Rush orders submitted by fax or email cannot be guaranteed to ship same day.
Custom Orders: Please complete a Custom Quote form to provide an estimate for your particular item. Quotes for customized products are subject to plates and set up charges. Custom orders are subject to a cancellation charge and cannot be returnred. We request the right to bill over or under runs which are subject up to a +/-15% variance based on manufacturing processes.
Samples: Contact Us to receive samples of any item in our catalog. We reserve the right to limit quantities.
Wholesale Distributors: Contact your customer service representative for details regarding minimums and charges.
Product Tolerances: We deliver products within specified industry standards for dimension and thickness of flexible packaging. If your particular application requires precise specifications, please contact us to explore methods to accommodate your needs.
Pricing: Due to market forces beyond our control, all prices are subject to change without notice.